Sr UX Researcher

Job Description

SimpliSafe is seeking a Sr. UX Design Researcher to join their growing design team. In this role, the candidate will influence and shape the future of SimpliSafe's ecommerce store, with the goal of helping all shoppers purchase the security system that fits their needs and budget. The candidate will use a mix of qualitative and quantitative methods to plan, conduct, synthesize research, and share findings.

The SimpliSafe Ecommerce team is a conversion-focused, experimentation-centered and fast-paced environment.

What this role involves:

• Work collaboratively with Product Designers, Product Managers and Data Analysts on our technology squads to effectively plan, manage, and field primary research
• Field foundational research to deeply understand our online shoppers and identify their needs during key phases in the shopping journey (i.e. configuring a security system for the first time)
• Partner with Product Designs to launch and evaluate usability studies for prototypes
• Weave together qualitative insights with quantitative data to explain “the why” behind consumer activity onsite, crafting high-quality, memorable presentations
• Share knowledge and identify opportunities for new initiatives with researchers and analysts across other teams, including: Business Strategy, Product (app, hardware and monitoring services) and Customer Success.
• Foster design thinking and collaboration by planning, hosting and moderating brainstorming sessions based on consumer insights

What candidate should bring:

• Deep experience in design research, with broad exposure to a variety of qualitative research methodologies such as one-on-one interviews, surveys, moderating group conversations, diary studies, prototype testing, usability testing
• Expertise with Qualtrics, UserTesting.com, UserInterviews.com, DScout, Wevo, Fullstory or similar tools
• Experience using AI tools to speed up analysis
• Comfortable navigating Figma and analytics dashboards
• Highly curious and ability to work independently, are self-motivated
• Proactively speak up to identify new areas for inquiry
• Desire to actively to contribute to shape design team culture & vision

What SimpliSafe offers:

• A mission- and values-driven culture and a safe, inclusive environment where you can build, grow and thrive
• A comprehensive total rewards package that supports your wellness and provides security for SimpliSafers and their families
• Free SimpliSafe system and professional monitoring for your home.
• Employee Resource Groups (ERGs) that bring people together, give opportunities to network, mentor and develop, and advocate for change.