Customer Success Systems Engineer with Spanish

Job Description

Veeam is seeking a Customer Success Systems Engineer to collaborate with the Renewals department, providing expertise on Veeam's products and technologies. This role involves informing and educating end-users, partners, and internal teams. The ideal candidate will have experience in technical presales, post-sales, or technical support, along with proficiency in Spanish and English.Responsibilities:

• Conduct remote meetings and configuration reviews with customers.
• Run training and onboarding sessions for customers.
• Deliver engaging customer presentations and demonstrations.
• Provide technical expertise on data protection.
• Maintain close coordination with internal teams.
• Collaborate with the Product Management team.
• Manage accounts at a technical level to support upsell and cross-selling.
• Deliver technical post-sales support for Commercial/Enterprise customers.
• Participate and support technical sales cycles.
• Organize work efficiently using tools like Salesforce.com.
• Work effectively and autonomously in a remote environment.

Requirements:

• Experience in technical presales, post-sales, or technical support.
• Proficiency in both Spanish & English.
• Industry-based expertise in data protection technologies.
• Strong experience in storage, networking, and cloud technologies.
• Proficiency in technologies like VMware vSphere, Microsoft Hyper-V, and cloud platforms.
• Ability to work independently in dynamic environments.
• Exceptional time management skills.
• Willingness and capability to travel up to 10 – 15%.

Veeam offers:

• Opportunity to work in a fast-paced territory.
• A remote work environment.