Clash
of Jobs
Browse All Jobs
Job Description
Talkdesk is seeking a Senior Solutions Consultant to technically lead Talkdesk implementations for end customers. The Senior Solutions Consultant will be the technical anchor in front of customers, contributing to the delivery of cutting-edge solutions. They will be responsible for gathering and documenting requirements, designing prototypes, configuring and integrating systems, building user acceptance testing guides, testing, delivering training, and providing post go-live assistance. Talkdesk values inclusivity, diversity and genuine acceptance.
Role Involves:
- Technical lead of Talkdesk implementations
- Gathering and documenting requirements
- Designing prototypes and visual representation diagrams
- Configuring & integrating systems
- Building user acceptance testing guides
- Testing
- Delivering training and post go-live assistance
- Partnering with a Project Manager or working solo, lead project scoping, creating project plans, planning and scheduling project activities
Requirements:
- Bachelor's degree in a technical field or significant professional experience in a technical role
- 5+ years of experience in Professional Services/Consulting roles or 5+ years in IT Applications Development/Software Product Development or similar role in a fast paced SaaS business, working for End Customers
- Familiar with creating and managing Web Services (REST APIs/)
- A true consultative approach and ability to communicate technical concepts to people of all backgrounds and skill levels
- Mature demeanor and positive attitude, as well as discretion and sensitivity when interacting with clients
- Engaging personality, polished verbal and written communication skills and meticulous attention to detail
- A passion for helping people solve problems and proven ability to understand and learn technological concepts
- Highly organized self-starter that seeks challenging opportunities
- Ability to work cross-functionally in a fast-paced startup environment
- Fluency in written and spoken English
Talkdesk offers:
- Opportunity to work on cutting-edge solutions
- A fast-paced startup environment
- A diverse and inclusive culture
