Customer Success Manager

Job Description

Stellic is seeking a Customer Success Manager to foster strong relationships with partner institutions and ensure their success with the platform. The Customer Success Manager will be responsible for achieving partner retention and success goals, including high product adoption and platform utilization. They will serve as the voice of the customer, identifying potential product improvements and partnership opportunities. Stellic is committed to diversity and innovation, offering a flexible, outcome-based culture with comprehensive benefits.Role involves:

• Relationship Management
• Value Realization
• Thought Partnership
• Partner Training
• Renewals

Requirements:

• Bachelor's degree
• Professional background in education technology
• Experience in multi-stakeholder environments
• Customer empathy
• Persuasion and influence skills
• Experience with legacy spaces
• Problem-solving skills
• Data analysis and reporting skills
• Training experience
• Documentation and communication skills
• Focus on impact
• Operational excellence
• Comfort with commercial conversations
• Collaborative player
• Grit
• Cultural alignment with Stellic values

Stellic offers:

• Generous stock options
• Flexible, outcome-based culture
• Comprehensive health insurance
• 401K and commuter benefits
• Annual international retreats