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Job Description
Lightspeed is seeking a Support Specialist to join their team in Berlin. The Support Specialist will be the first point of contact for customers needing assistance. They will work closely with global teams to analyze, test, and resolve issues for gastronomy clients.
Role Involves:
- Collaborating with a global, multilingual 24/7 team.
- Communicating with gastronomy clients, partners, and Lightspeed team members via phone, chat, and email.
- Using problem-solving techniques to identify and resolve customer issues.
- Documenting, tracking, and resolving customer requests on support platforms.
- Assisting in identifying, reproducing, and escalating product issues and bugs to the QA team.
- Promoting improvements to products and services.
- Working according to a schedule to ensure high availability for customers.
Requirements:
- Experience in customer service and/or technical support.
- High degree of accuracy and focus on customer experience.
- Excellent verbal and written communication skills in German.
- Basic knowledge of online, mobile, and desktop platforms (iOS, Android, macOS, Windows).
Lightspeed offers:
- Unlimited vacation through PTO program
- 400€ annually for health and well-being
- Dental insurance
- Private health insurance
- Eyeglass allowance
- Employee stock options
Lightspeed Commerce
Lightspeed Commerce is a one-stop commerce platform powering businesses worldwide. Founded in Montreal in 2005, Lightspeed provides cloud-based solutions that unify online and physical operations, multichannel sales, global payments, and financial solutions. Serving retail, hospitality, and golf businesses in over 100 countries, Lightspeed's platform helps merchants simplify operations, scale their businesses, and deliver exceptional customer experiences. Dual-listed on the NYSE and TSX, Lightspeed is committed to innovation and building communities through commerce.
All Jobs at Lightspeed Commerce (231)