Lead Customer Experience Architect

Job Description

Airtable is seeking a Lead Customer Experience Architect to drive impactful, cross-functional programs. This role reports to the Chief Customer Officer and focuses on defining and operationalizing critical initiatives within the Customer Success Group (CSG). The Lead Customer Experience Architect will own enterprise-level programs that shape how Airtable delivers value across the customer lifecycle.Role involves:

• Leading strategic programs across the customer lifecycle.
• Developing and driving adoption of a shared framework for customer journey stages.
• Establishing scalable systems for collecting and actioning customer insights.
• Leading rapid-response initiatives to address customer friction points.

Requirements:

• 10–15 years of experience in CX Strategy, Customer Programs, Strategic Initiatives, or Chief of Staff-style roles in a high-growth B2B environment.
• A strategic operator with a track record of delivering cross-functional programs.
• Highly organized and execution-oriented.
• Deeply customer-centric.
• Comfortable working across all levels of the organization.

Airtable offers:

• Opportunity to lead high-impact programs.
• Chance to work directly with the Chief Customer Officer.
• Airtable is an equal opportunity employer.