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Job Description
Constant Contact is seeking a Customer Success Operations Project Manager to drive initiatives that enhance customer experience, retention, and engagement. The ideal candidate will be part of a small but impactful Customer Success Operations team, supporting the broader Customer Success organization through strategic project execution, workflow optimization, and data-informed initiative improvements. This role requires strong project management skills and an analytical mindset, leveraging data to inform decisions and measure outcomes.
Role involves:
- Managing end-to-end project lifecycles.
- Optimizing team workflows using data insights.
- Collaborating across teams to align on goals and timelines.
- Building and maintaining project plans and documentation.
- Monitoring KPIs and communicating progress to stakeholders.
- Analyzing customer, performance, and project data.
- Identifying and mitigating project risks.
Requirements:
- 3+ years of experience in project management, operations, or strategy roles.
- Strong analytical mindset with data analysis experience.
- Proficiency in tools like Excel/Sheets and Tableau.
- Proven ability to manage multiple initiatives.
- Collaborative and independent nature.
- Experience with project management tools (Smartsheet, Monday, Jira, etc.).
Role offers:
- A hybrid work model.
- Opportunities to grow your career.
- A generous paid time off policy and a competitive benefits package.
