Customer Support Engineer

Job Description

ABBYY is seeking a highly skilled and motivated Customer Support Engineer to join their team in Budapest. This role offers flexible work options and a supportive environment where employees are valued and encouraged to grow. The Customer Support Engineer will be responsible for resolving customer tickets by understanding the issue, troubleshooting it, and finding solutions or workarounds. They will also create knowledge base articles to help customers and colleagues proactively resolve issues.Responsibilities include:

• Resolving incoming Zendesk tickets from ABBYY B2B customers.
• Troubleshooting technical issues via virtual systems or screen-sharing sessions.
• Collaborating with teammates and colleagues from other departments.
• Communicating confidently in Business English.
• Writing knowledge base articles.
• Following documented procedures, guidelines, and policies.

Requirements:

• At least 2 years of experience in L2 Technical Support, Professional Services, QA, DevOps, or Development.
• Strong IT skills: operating systems (Windows & Linux), databases (MsSQL, Oracle), networking (OSI model, TCP/IP), algorithms, programming basics.
• Experience in programming (C++).
• Basic knowledge of other programming languages (Java or C#) is a plus.
• Great analytical skills for troubleshooting software problems.
• Good interpersonal and communication skills.
• Advanced English skills.
• Additional European language knowledge is a plus.

ABBYY offers:

• Remote and hybrid working options.
• Flexible working hours.
• Partial compensation for glasses and lenses.
• Private health insurance.
• Volunteering Time Off (2 days/year).
• SZÉP Card for recreational activities.
• 3 extra days/month for 'sick leave' without a doctor's visit.