Customer Success Manager (Dutch speaking)

Job Description

Hudl is seeking a Customer Success Manager to manage a portfolio of clients in Belgium and the Netherlands. The Customer Success Manager will focus on maximizing customer benefits and ensuring a high ROI for the company. The primary goal is to achieve renewals for the upcoming season. Hudl prides itself on fostering a supportive culture where employees are trusted and encouraged to grow.

Role Involves:

• Developing strong customer relationships and becoming a trusted partner.
• Providing support and account management, including product demonstrations and customer education.
• Achieving quarterly and yearly renewal targets.
• Conducting meetings to understand client needs and identifying opportunities for upselling.

Requirements:

• Excellent communication and presentation skills.
• Analytical skills to interpret user behavior and engagement metrics.
• Proactive approach to client outreach and customer service.
• Empathetic understanding of customer problems.
• Strong organizational skills to prioritize tasks.
• Delegation skills to effectively utilize internal resources.
• Fluency in English and Dutch.

Role Offers:

• Flexible vacation time above any required statutory leave.
• Company-wide holidays and timeout (meeting-free) days.
• Remote work options.
• Open and honest culture with autonomy from day one.
• Resources and opportunities for professional development.
• Employee Assistance Program and employee resource groups to support mental health.