Renewals Manager

Job Description

Darktrace, a global leader in cyber security AI, is seeking a Renewals Manager to maximize recurring revenue through renewals. The Renewals Manager will execute strategies, collaborate with account teams, and ensure efficient processes. This role requires strong problem-solving skills and the ability to work independently and as part of a team. The Renewals Manager will also mentor less experienced team members and contribute to project planning.Responsibilities:

• Enhance product knowledge and communicate the Darktrace ActiveAI Security Platform's unique technology differentiators to customers.
• Conduct regular reviews for both short-term (0-3 months) and long-term (3+ months) deals, developing proactive risk mitigation plans for at-risk deals, and keeping renewal notes meticulously updated in Sparta.
• Lead negotiations and strategy for Tier 1 and Tier 2 renewals, apply renewal uplift policies, strive to maximize term lengths, and identify and price upsell opportunities to drive customer expansion.
• Provide accurate renewal and expansion forecasts to the Renewal Director or VP on a weekly basis, and collaborate effectively with CSMs, sales, and technical teams to promote alignment and clear communication.
• Mentor more junior team members by sharing best practices and helping ramp up new team members, and serve as a commercial resource to customers on renewal proposal calls.

Requirements:

• Proven experience in managing and renewing customer portfolios, including risk mitigation.
• Expertise in commercial strategy, including negotiation and upsell opportunities.
• Ability to deliver accurate forecasts and manage renewal processes efficiently.
• Excellent collaboration and communication skills, with experience working across cross-functional teams.

Darktrace offers:

• Opportunity to work for a global leader in cyber security AI.
• A pivotal role in maximizing recurring revenue through renewals.
• Opportunity to mentor less experienced team members.