Technical Support Engineer (NAM Video Specialist)

Job Description

Vonage is seeking a Technical Support Engineer to join its team in Bangalore. The successful candidate will provide technical support to a growing customer base, assisting with the integration of real-time communication APIs and SDKs. This role requires strong technical skills, excellent communication abilities, and a passion for learning.Responsibilities:

• Investigate, troubleshoot, diagnose, and resolve technical issues related to customer API and SDK implementations.
• Communicate effectively with customers and internal stakeholders.
• Identify bugs and escalate to next-level support.
• Contribute to internal and external knowledge bases.

Requirements:

• Bachelor’s Degree in Computer Science or equivalent.
• 3-5 years experience in technical support, customer success, or technical account management within the Telecommunications or SAAS sectors.
• Experience supporting or implementing APIs or SDKs.
• Experience with IP-based real-time multimedia communication technologies and protocols (VoIP, SIP, RTP, WebRTC, WebSockets).
• Capable of troubleshooting client and server-side code.

The role offers:

• Opportunity to work with cutting-edge real-time communication technologies.
• A chance to contribute to a global cloud communications leader.