Client Success Manager

Job Description

Diligent Robotics is seeking a Client Success Manager to cultivate and maintain strong relationships with executive-level clients. This role involves providing regular C-suite updates to foster engagement and strategic alignment. The Client Success Manager will ensure the successful utilization of robot fleets across assigned hospital partners, facilitating seamless coordination and delivering a consistently high-quality Moxi experience.Responsibilities include:

• Building strong relationships with clients and key stakeholders.
• Partnering with operations and growth colleagues to report on fleet utilization.
• Collaborating with hospital partner clinical care teams to identify training opportunities.
• Managing use case libraries and action plans for each assigned account.
• Seeking out opportunities for use case discovery and managing the activation of new use cases.
• Managing the client success operations for multiple hospitals.
• Contributing to the professional development of Diligent colleagues.

Requirements:

• High-Touch Customer Service skills
• Creativity in finding solutions to client needs
• Effective Communication skills
• Strong Organization skills
• Dependability
• Time Management skills
• Customer Conflict-Resolution skills
• Flexibility & Comfort with Ambiguity

Diligent Robotics offers:

• Opportunity to work in a field-based position with 75% travel.
• A customer service and account management role within the Growth team.
• Chance to contribute to the professional development of colleagues.