Sr. Operations Analyst, Cards Authorizations

Job Description

Pismo is seeking a Sr. Operations Analyst to support clients during live operations, focusing on financial flows originating on networks such as Visa and Mastercard. The ideal candidate will possess a proactive approach, excellent problem-solving skills, and a deep understanding of messaging protocols and transaction clearing concepts.This role involves:

• Analyzing and resolving tickets related to transaction issues.
• Serving as the primary point of contact for all issues related to network transactions.
• Investigating discrepancies on the platform and making decisions on transactions.
• Identifying patterns and potential issues, providing recommendations to product and engineering teams.

Minimum qualifications include:

• English Intermediate-to-Advanced (B2) language skills.
• Bachelor’s degree in Information Technology, Computer Science, Administration, or a related field.
• Proven experience in transaction processing and understanding of technical instruction documents, especially within Visa and Mastercard networks.
• Knowledge of transaction settlement and clearing.
• Strong analytical and problem-solving skills.
• Experience working with transaction databases and familiarity with SQL or similar querying languages.
• Proficiency in interpreting behaviors and fetching results from different technical systems.

Pismo offers:

• Remote work
• Flexible hours
• Meal & Food vouchers
• Remote work financial support
• Life Insurance
• Medical and Dental Assistance
• Employee child care benefit: daycare
• Private Pension (2x1)
• Vidalink partnership
• Support for studying languages
• Incentive for AWS and GCP certifications
• Sesc Partnership
• Performance Incentive Plan