Software Test Engineer (manual + automation) at Vonage

Vonage is seeking a Software Test Engineer to join their team in Wrocław, Poland. As a company, Vonage is revolutionizing customer and employee engagement through a unified, intelligent, and omni-channel platform. This role is pivotal in ensuring the quality and testability of Vonage's softphone client library, a vital component of the company's applications. The role primarily involves manual but also automated testing processes.

This is a hybrid role based in Wrocław, offering the flexibility to work remotely most of the time, with occasional on-site meetings required for collaboration and key project milestones.

Role Involves:

• Performing comprehensive testing (manual and automated tests), to validate the functionality and reliability of our softphone client library.
• Designing, developing, and maintaining automated test frameworks, test suites, and scripts to support continuous integration, testing, deployment, and delivery.
• Working closely with developers, product managers, architects, and cross-functional teams to define testing requirements contributing to architecture and design reviews, ensuring that all code is QA-testable, and providing input on test automation strategies while following best practices.
• Defining and documenting testing requirements, including functional and non-functional test plans, after running discovery for flows, product requirements, protocols, affected areas, and code changes.
• Diving into networking issues, particularly those related to SIP protocol and VoIP, using tools like packet sniffers (e.g Wireshark). Investigating and reproducing issues reported by customers, and collaborating with developers to resolve them.
• Documenting, tracking, and escalating issues as needed, while maintaining high-quality documentation for testing processes and observed issues.

Requirements:

• 3+ years of experience in Quality Assurance (manual testing) of complex products.
• 2+ years of experience in developing or working with test automation frameworks (e.g. Cypress).
• Familiarity with basic scripting or programming skills (e.g. Python, JavaScript).
• Experience with bug reporting, debugging assistance, and understanding logs, particularly in complex systems.
• Experience in both functional and non-functional testing for UI and backend systems.
• Proficiency in English.
• Strong investigative skills, with a passion for understanding how things work and why issues occur.
• Self-motivation, proactiveness, and a commitment to continuous learning and development in QA.
• Strong communication skills and the ability to collaborate effectively with cross-functional teams.
• Well-organized with a methodical approach to testing and documentation.
• A team player who values collaboration, knowledge sharing, and can manage tasks in a dynamic, team-oriented environment while meeting tight deadlines.

What Vonage Offers:

• Unlimited Discretionary Time Off
• Private Medical Insurance with the option to add dependents at your own cost
• Multisport Gym Membership
• Educational Assistance Reimbursement Program
• Polish Language Classes for non-native speakers
• Lunch and Learn Sessions
• Opportunity to be reimbursed for conferences, trainings, and other events consistent with the area of work aimed at personal development
• Three Paid Volunteer Days a Year
• Reimbursement for the costs of prescription glasses
• Maternity and Paternity Leave