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Job Description
Remote is seeking an Account Manager to manage the entire sales cycle, from retaining existing customer investment and identifying new expansion opportunities to executing upsell and cross-sell strategies. The Account Manager will present Remote’s suite of services to existing customers, creating pathways for upselling solutions and ensuring the completion of the business cycle. This position is an opportunity to own and nurture customer relationships, stay in frequent contact, and build strategic partnerships. The Account Manager will understand and design solutions tailored to the unique communication needs of small and mid-sized businesses. They will take charge of customer retention initiatives, participating in strategic events and leading discussions to deepen relationships. The Account Manager will collaborate seamlessly with cross-functional teams, ensuring the success of our customers in every aspect.
Role involves:
- Managing the entire sales cycle
- Retaining existing customer investment
- Identifying new expansion opportunities
- Executing upsell and cross-sell strategies
- Presenting Remote’s suite of services
- Owning and nurturing customer relationships
- Designing solutions for customer communication needs
- Leading customer retention initiatives
- Collaborating with cross-functional teams
Requirements:
- Demonstrated ability in retaining and growing existing accounts
- Success in building key customer relationships
- Proactive communication with key customer contacts
- Ability to create and execute sales motion and tactics
- Able to create, execute and adapt proactive client strategies
- Confidently develop pipeline, forecast outcomes and provide accurate reporting data
- Strong knowledge of sales processes
- Ability to learn complex product solutions
- Understanding of Remote’s services
- 5+ years of Account Management experience preferable, or related SaaS sales experience
- Excellent verbal and written communication skills
- Business fluency in English is essential
- Highly self-motivated with ambitions to be in a closing role
- Self-directed and able to work independently and as an active member of the team
- Resilience and perseverance with a positive attitude
- Able to perform under pressure
- Strong business acumen
- High level of integrity and work ethic
- Efficient in multitasking, prioritization, and time management
- Customer obsessed and clear desire to be in a customer facing role
Remote offers:
- Fully remote work environment
- Flexible paid time off
- Flexible working hours
- 16 weeks paid parental leave
- Mental health support services
- Stock options
- Learning budget
- Home office budget & IT equipment budget
- Budget for local in-person social events or co-working spaces
