Senior Numbers Analyst at Vonage

Vonage is seeking a Senior Numbers Analyst to support the delivery and ongoing management of Carrier Services & Engineering functions. The role involves working closely with carrier partners and internal teams to drive revenue and improve the performance of carrier services.

The Senior Numbers Analyst will be based in Wroclaw, Poland.

Responsibilities:

• Perform number and short code provisioning and inventory restocking.
• Assist with testing of new numbers and troubleshoot issues.
• Process and implement new customer orders.
• Support issue resolution for customers.
• Participate in CPaaS CSP customer onboarding, testing, and design activities.
• Coordinate cross-functionally to ensure stakeholders are informed and carrier services operate effectively.
• Monitor carrier partner use to identify success and areas for improvement.
• Manage day-to-day carrier partner relationships.
• Respond to audits and inquiries from regulatory bodies.
• Collaborate to automate operational tasks.
• Initiate and manage number porting migration projects.
• Analyze and monitor costs/quality of Vonage global numbers inventory.
• Liaise with sales, support, or product teams on specific projects.

Requirements:

• An end to end perspective of delivering carrier and number services to CPaaS customers
• Strong analytical skills and strategic thinking
• Ability to assimilate complex operational challenges
• Ability work across diverse teams, engage and deliver
• Strong analytical and decision-making skills that can be applied in a fast-moving environment
• Excellent written and verbal communication skills
• Strong client-focused attitude, with an enthusiastic and proactive nature
• Excellent attention to detail and the ability to manage multiple projects in a fast-paced environment
• Demonstrate commitment to teamwork, and flexibility to get stuff done
• Ideally some experience of working within a contact centre/telco environment at any level
• Comfortable working in a distributed team with autonomy
• Some understanding of telephony or messaging
• Adaptive communication skills, and a collaborative, cross functional working style
• Self-motivated and driven with strong multitasking and time management skills
• Able to work collaboratively within different teams and with differing levels of seniority
• Self-starting and able to self-manage
• Ideally experience using Zendesk and Atlassian Jira and Confluence
• Ideally experience using Google Workspace and Microsoft Office
• Ideally SQL experience using Kibana, Snowflake and mysql

Vonage offers:

• Discretionary Time Off
• Private Medical Insurance with optional dependent coverage
• Educational Assistance Reimbursement Program
• Opportunities for reimbursement for conferences, trainings, and other personal development events
• Flexible hybrid work schedule
• Ericsson Support Line
• Kafeteria