Solutions Architect (Post Sales), Federal

Job Description

Aisera, a leading provider of AI Copilot solutions, is seeking a Solutions Architect to join their team. This role is crucial for driving the successful deployment and adoption of Aisera’s AI/ML-powered solutions for enterprise clients. The Solutions Architect will work closely with clients, product teams, and engineering to design, implement, and optimize AI-based automation solutions tailored to specific business needs.Responsibilities include:

• Leading the end-to-end implementation of Aisera’s AI/ML solutions.
• Acting as a trusted advisor and architect for enterprise customers.
• Collaborating with sales, product, and engineering teams.
• Designing and customizing automation workflows and integrations.
• Defining and documenting solution architectures and best practices.
• Providing hands-on support for system configuration and troubleshooting.
• Leading technical workshops and training sessions.
• Driving continuous improvement and optimizing system performance.

Requirements:

• 5+ years of experience in customer-facing solution architecture or implementation roles.
• Strong background in AI/ML-driven automation and enterprise software solutions.
• Experience with enterprise platforms such as ServiceNow, Salesforce, or Microsoft Teams.
• Hands-on expertise in APIs, scripting, and cloud-based architectures.
• Deep understanding of ITSM, ITOM, or Customer Experience (CX) automation solutions.
• Proven track record in enterprise solution deployment and technical project management.
• Excellent communication and stakeholder management skills.
• U.S. Citizenship is required
• Bachelor’s degree in Computer Science, Engineering, or a related field.

Aisera offers:

• Opportunity to work with a dynamic and fast-paced team.
• Chance to revolutionize the industry with AI Copilot solutions.