Gainsight Administrator

Job Description

Zenoti is seeking a Gainsight Administrator to join their CX Operations team. The ideal candidate will collaborate with business leaders and project teams to track key performance metrics, striving for effortless customer onboarding and an enhanced customer experience. This role plays a pivotal part in maintaining project cadence and focusing on quality by leveraging data across multiple systems.Responsibilities:

• Configure, deploy, and administer the Gainsight platform.
• Collaborate with cross-functional end users to gather business requirements.
• Develop new business processes in partnership with Customer Success leadership.
• Manage the rollout of processes, including thoughtful timing.
• Design business rules that analyze customer data and trigger actions for the Customer Success team.
• Help users understand customer health, risk factors, and positive trends.
• Manage mapping and documentation of customer success processes.
• Monitor system performance, data integrity, and user activity.
• Maintain expertise in Gainsight and related technologies.
• Identify opportunities for improvement of existing tools and processes.

Requirements:

• 5+ years experience with a Bachelor’s degree in a relevant field.
• Experience as an end-user of a CRM, customer support system, or marketing automation system.
• Experience working in customer success.
• Demonstrated project management, business analysis, and problem-solving skills.
• Experience working in cross-functional teams.
• Excellent written and verbal communication and presentation skills.
• Strategic thinking and prioritization skills.

Zenoti offers:

• Best in industry salary
• Comprehensive medical coverage
• Wellbeing programs (yoga, meditation, etc.)
• Social activities and community give-back initiatives