Advanced Application Support Engineer

Job Description

Dialpad is seeking an Advanced Application Support Engineer to provide technical support for customers and partners using advanced applications like IVR, Omnichannel, and custom integrations. The successful candidate will be a key member of a team focused on ensuring users have an excellent support experience. They will work closely with customers, partners, and internal teams to drive issues to resolution, providing clear expectations about next steps.Role involves:

• Providing technical support for advanced applications.
• Collaborating with the development team.
• Participating in code reviews.
• Troubleshooting customer issues.
• Creating and maintaining documentation.

Requirements:

• A college degree (technical preferred).
• Minimum 5 years in customer support (technical field preferred).
• Programming skills in at least one major language (Python, Java, PHP, etc.).
• Experience with IVR and Omnichannel conversation workflow tools.
• Experience with cloud technologies and platforms like GCP and AWS.
• Good understanding of the Contact Center domain.
• Experience in Software Engineering best practices.
• Experience with GIT or other code version control software.
• Good exposure to integration applications and CRM software.
• Understanding of REST APIs and security fundamentals.
• Excellent English skills.

Role offers:

• Opportunity to work with a leading AI-powered customer communications platform.
• A collaborative team environment.
• Robust training program.
• Competitive benefits and perks.
• Remote work opportunity.