Product Manager - Administration and Reseller Experiences at Vonage

Vonage is seeking a Product Manager to enhance the administration and reseller experiences of its CCaaS and Business Communication product. This role involves developing marketplace and self-service capabilities, improving internal provisioning, and defining permission models. The Product Manager will collaborate with reseller partners to gather insights and create tools for onboarding and training. They will also monitor industry trends, define product strategy, and partner with cross-functional teams to ensure delivery excellence.

Responsibilities:

• Own the development and continuous improvement of marketplace and self-service capabilities within the CCaaS product.
• Enhance internal provisioning and account management functionalities to ensure a streamlined administration experience.
• Define and implement permissions and authorization models for both CCaaS and Business Communication users.
• Develop and refine capabilities that empower our reseller community to market and effectively support the Vonage Contact Centre product.
• Collaborate with reseller partners to gather insights and translate their needs into actionable product enhancements.
• Create tools and processes that simplify reseller onboarding, training, and ongoing engagement.
• Work closely with internal stakeholders and external partners to understand the evolving needs of administration and reseller users.
• Monitor industry trends and competitor offerings to keep our product suite competitive and forward-thinking.
• Balance new feature development with maintaining a seamless experience for existing users.
• Define the strategic direction for administration and reseller experiences, aligning with overall business goals.
• Gather and prioritize requirements from cross-functional teams, ensuring that both technical feasibility and market demand are met.
• Collaborate with engineering, design, and quality assurance teams to ensure delivery excellence.
• Partner with Marketing, Sales, and Customer Success to develop effective go-to-market strategies.
• Support the creation of product collateral such as FAQs, user guides, and training materials.
• Represent the product at industry events, webinars, and reseller meetings to drive adoption and awareness.

Requirements:

• At least 3 years of experience in product management or a related field (e.g., software engineering).
• Familiarity with marketplace and self-service product paradigms.
• Experience with permissions, authorization, and internal provisioning systems.
• Proven ability to balance the needs of existing users with opportunities for innovation.
• Excellent written and verbal communication skills and a collaborative mindset.
• Fluency in English.
• Domain expertise in CCaaS or UCaaS is a benefit.
• Experience working on administration or reseller capabilities is a plus.

Vonage offers:

• Unlimited Discretionary Time Off.
• Private Medical Insurance with the option to add dependents at your own cost.
• Multisport Gym Membership.
• Educational Assistance Reimbursement Program.
• Polish Language Classes for non-native speakers.
• Lunch and Learn Sessions.
• Opportunity to be reimbursed for conferences, trainings, and other events consistent with the area of work aimed at personal development.
• Three Paid Volunteer Days a Year.
• Reimbursement for the costs of prescription glasses.
• Maternity and Paternity Leave.