Program Manager Special Projects at Vonage

Vonage is seeking a Program Manager to lead complex, cross-functional, long-term projects within its product management organization. This role is pivotal in revolutionizing customer and employee engagement through Vonage's unified, intelligent, and omni-channel platform.

The Program Manager will be responsible for managing multi-quarter and multi-year initiatives focused on delivering new and innovative capabilities across CCaaS, UCaaS, AI, and back-office applications. This involves coordinating multiple features across various product teams over extended periods, ensuring successful execution, delivery, and integration of interdependent product lines crucial to business strategy.

Responsibilities:

• Managing cross-functional teams to deliver SaaS solutions within CCaaS, UCaaS, and AI domains.
• Owning the end-to-end lifecycle of complex SaaS product capabilities.
• Collaborating with executive leadership and stakeholders to define program goals.
• Identifying and mitigating program risks.
• Ensuring program deliverables align with the product roadmap.
• Establishing and tracking program performance metrics.
• Building strong relationships with Engineering, QA, Sales, Marketing, and Support teams.

Requirements:

• Minimum 5 years of experience managing large SaaS-based programs, preferably in CCaaS, UCaaS, AI, or related industries.
• Proven track record of delivering SaaS solutions at scale.
• Experience managing cross-functional teams.
• Knowledge of the CCaaS, UCaaS, and AI product landscape.
• Strong leadership and interpersonal skills.
• Excellent problem-solving and analytical skills.
• Exceptional written and verbal communication skills.
• Bachelor’s degree in Business, Engineering, Computer Science, or a related field.

Vonage offers:

• Opportunity to work on cutting-edge Contact Center as a Service (CCaaS) and Unified Communications as a Service (UCaaS) solutions.
• Opportunity to drive transformation by providing innovative, customer-centric solutions.
• Opportunity to work in fast-paced, dynamic environment.