Senior Product Enablement for UC/CC at Vonage

This is a Senior Product Enablement role for UC/CC. The company is a leader in Contact Center as a Service (CCaaS) and Unified Communications as a Service (UCaaS), providing cloud-based solutions powered by AI. The company is looking for a Technical Writer to develop clear, user-friendly documentation.

What the role involves:

• Creating and maintaining user manuals, API documentation, and integration guides.
• Developing onboarding resources, FAQs, and troubleshooting guides.
• Working closely with Product Managers, Developers, and QA teams.
• Ensuring documentation is clear, intuitive, and easy to navigate.
• Editing and proofreading technical content.
• Creating diagrams, flowcharts, and visuals.
• Testing features and APIs to validate technical accuracy.

Requirements:

• 3+ years of experience in technical writing, ideally in SaaS, CCaaS, or UCaaS environments.
• A strong portfolio showcasing clear, user-centered writing for digital products.
• Experience with localization and writing for global audiences.
• Familiarity with accessibility standards (e.g., WCAG).
• Experience working with cross-functional teams.
• Detail-oriented with excellent organizational and project management skills.

What the role offers:

• Opportunities to advance your career and take on new challenges.
• A dynamic, inclusive team that values learning, transparency, and teamwork.
• Flexibility to work where you’re most productive.