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Vonage is seeking a Senior Product Manager to enhance customer onboarding for its VCC and VBC product lines. This role focuses on optimizing the customer journey from initial contact to successful go-live. The Senior Product Manager will report to the Head of Fusion Platform.
Responsibilities:
- Own and improve the end-to-end customer journey.
- Analyze onboarding flows and identify areas for improvement.
- Define and track KPIs such as onboarding time and trial conversion rates.
- Develop a long-term roadmap for streamlining try/buy and onboarding processes.
- Conduct customer research to gather insights and validate improvements.
- Partner with compliance product managers to ensure regulatory standards are met.
- Collaborate with UX, customer success, sales, marketing, and engineering teams.
Requirements:
- A minimum of 5 years of experience in product management or a related field.
- Expertise in onboarding and try/buy processes.
- Experience in SaaS or cloud communications environments (CCaaS or UCaaS is a plus).
- Knowledge of compliance standards such as KYC.
- Excellent analytical and communication skills.
- Fluency in English.
Vonage offers:
- A dynamic, collaborative work environment.
- Comprehensive benefits, including unlimited paid annual leave, flexible working hours, company pension/401k, life insurance, and private medical, dental, and eye cover.
- Enhanced maternity and paternity leave options.
- Ongoing career progression opportunities and professional development initiatives.
Vonage
Vonage is a global cloud communications leader that empowers businesses in their digital transformation. It delivers fully programmable Unified Communications, Contact Center Applications, and Communications APIs. The company focuses on innovating communication capabilities within digital, cloud, and real-time business environments.