Front Office Supervisor

Job Description

The Student Hotel (TSH) is seeking a Front Office Supervisor for their new Rome location. The Front Office Supervisor will ensure each guest has the best possible TSH experience. They will work with the Front of House Manager, Hotel Manager, and community hosts to supervise all aspects of hotel operations. The role involves providing a flawless welcome, check-in, and engaging with guests to make their stay unforgettable. The Front Office Supervisor is a connector, responsible for the hotel's smooth running.What this role involves:

• Supervising and working with front of house staff to assist guests.
• Understanding and cross-selling product offerings.
• Handling guest and team member questions or complaints.
• Maintaining an overview of hotel operations and remaining calm in stressful situations.
• Sharing knowledge and assisting team members.
• Networking with the guest community and catering to their needs.
• Promoting a fun and positive atmosphere.

Requirements:

• Flexible, hands-on, motivated, and positive approach.
• At least 1 year of hotel or team leading experience.
• Excellent communication skills in English; additional languages are a plus.
• Hardworking, responsible, and proactive attitude.
• Ability to build, lead, and inspire motivated teams.
• Legal authorization to work in Italy.

What TSH offers:

• Opportunity to work at a dynamic, multi-national company.
• Chance to learn and grow with potential for future growth.
• Discounts at TSH properties in Europe for employee, friends, and family.
• A fun workplace with events and colleagues.