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Job Description
DRW is seeking an Executive Support Engineer to join their Support Team in Chicago. This role involves providing one-on-one technical support to C-Suite staff and their executive admins, both in the office and remotely. The ideal candidate will be a highly motivated self-starter eager to grow within the organization.
What this role involves:
- Providing one-on-one support for C-Suite staff and their executive admins.
- Working with numerous teams to align priorities of executive requests.
- Supporting technical setups in office and in residential locations, traveling within the United States when necessary.
- Navigating novel support challenges and deadlines, while managing expectations.
- Owning and improving support framework tailored to each executive.
- Identifying, developing and maintaining automated processes through a variety of shared services.
- Constantly learning and promoting new technologies.
- Working collaboratively with teams across the globe.
What DRW is looking for:
- 2+ years of supporting executives and their administrative staff experience or similar.
- 3+ years supporting and troubleshooting macOS, Windows, iOS, and AV conferencing equipment.
- Experience researching and implementing prosumer technology for home including but not limited to A/V, desktops, laptops, and networking gear.
- Refined written and verbal communication skills with a high degree of business acumen.
- Ability to work well on a team and independently.
- Tenacious, self starter, who will continue to refine their skills and provide a consistent, world class executive experience.
What DRW offers:
- Annual discretionary bonus
- Comprehensive suite of employee benefits including group medical, pharmacy, dental and vision insurance, 401k (with discretionary employer match), short and long-term disability, life and AD&D insurance, health savings accounts, and flexible spending accounts.
