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Job Description
ShipMonk, the world's largest 3PL for high-growth e-commerce and DTC brands, is seeking a Merchant Success Manager. This role focuses on top-tier accounts, assisting merchants in scaling their brands through logistics and operational expertise. The Merchant Success Manager champions a collaborative culture, working with various departments to improve merchant support and satisfaction. They will be a strategic partner in the merchant’s growth.
What this Role Involves:
- Deep diving into assigned top-tier accounts to understand each merchant's business.
- Aligning with merchant goals to provide better guidance and service.
- Establishing long-standing, trusted relationships with merchants.
- Updating and assisting with internal projects to increase merchant satisfaction.
- Encouraging revenue growth by promoting additional services.
- Serving as the reliable point of contact for each merchant.
- Providing regular updates on account progress, including order flows, carrier statistics, and client support.
Requirements:
- Minimum three years of experience in Account Management/Client Success.
- Minimum one year of experience in a management position (preferred).
- Ability to work in a fast-paced environment and meet deadlines.
- Strong communication skills (verbal and written).
- Willingness to travel to different facilities and client locations.
- Upbeat and enthusiastic personality with a go-getter attitude.
- Problem-solving skills with forward-thinking.
- Proficiency with Microsoft Office.
- Experience with Warehouse Management Systems (a plus).
- Experience with Salesforce (a plus).
What ShipMonk Offers:
- Full health benefits coverage (medical, dental, vision).
- Unlimited Paid Vacation Time.
- 401(k) retirement plan.
- Referral Bonus Program.
