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Associate Product Support Specialist

Associate Product Support Specialist at Bloomreach in India.
Bloomreach
Remote
India
Undisclosed salary
Job Description
Bloomreach is seeking an Associate Product Support Specialist to join their Bloomreach Engagement Support Team. This role involves providing consulting to Bloomreach Engagement users through live chat and other channels, addressing product and technical questions, marketing-related inquiries, and assisting clients in creating reports, segmentations, campaigns, and analyses. The specialist will diagnose requests, guide customers through problem-solving, and escalate complex cases to experts. They will also assist other consultants with advanced use-cases.
  • Provide consulting to Bloomreach Engagement users
  • Diagnose requests and guide customers through problem-solving
  • Refer specialized cases to experts
  • Assist other consultants with advanced use-cases
Bloomreach expects candidates to have a basic understanding of HTML, CSS, and JS, strong problem-solving skills, analytical thinking, and excellent English communication skills. An interest in data analytics and online marketing, along with previous client-facing experience, is also required. Understanding the link between frontend and backend, basic programming knowledge, and experience in a SaaS company are considered assets.
  • Basic understanding of HTML, CSS, JS
  • Problem-solving skills
  • Analytical thinking and ability to learn quickly
  • English language (advanced or native level)
  • Interest in data analytics and online marketing
  • Previous work experience in a client facing role, support or in marketing
This role offers the opportunity to become an expert on the Bloomreach Engagement platform, provide immediate problem-solving to industry professionals, and help build relationships with clients. It also includes opportunities for career growth, cooperation with the Product team, and close collaboration with business consultants and trainers.
  • Become an expert on the Bloomreach Engagement platform
  • Provide immediate problem-solving to industry professionals
  • Help build relationships with clients
  • Cooperate with the Product team to improve the platform
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Bloomreach

Bloomreach delivers an agentic platform for personalization, empowering businesses to connect with customers through AI-driven experiences. Specializing in autonomous search, conversational shopping, and autonomous marketing, Bloomreach leverages its Loomi AI engine to ensure consistent and intelligent personalization across all touchpoints. Serving over 1,400 global brands in various sectors, including retail, financial services, and hospitality, Bloomreach drives growth and loyalty by creating tailored and intuitive customer journeys. The company is committed to transforming commerce experiences through innovative and customer-centric solutions.

All Jobs at Bloomreach (38)