Order Management Specialist II, Operations

Job Description

Motive is seeking an Order Management Specialist II to support its operations department. The Order Management Specialist II will play a pivotal role in ensuring the seamless execution of order management processes. The candidate will leverage their expertise to support the operations department with critical tasks such as creating non-standard and complex quotes, generating order forms, completing sales orders, and overseeing the end-to-end processing of deals.

What this role involves:
• Managing complete Sales Force Quote to Cash cycle
• Identifying and resolving Q2C technical issues
• Providing guidance on complex deal structures
• Quote Creation and Completion
• Order Cancellation
• Account Renewals
• Contract Buyout Quotes
• Opportunity Stage Amendments
• Package Upgrade/Downgrade
• Vendor Finance deals
• Account Audits
• Account Mergers
• Constantly liaising with other departments to resolve cases

Requirements:
• Graduate in Business Management disciplines, preferably Finance or Accounts
• Strong Business Communication Skills in English
• 2+ years of professional work experience
• Proficient experience with Microsoft Excel and Word
• Knowledge and experience of CRM systems, preferably Salesforce
• Prefer experience working with ERP systems
• Very organized, meticulous, and detailed in entering information
• Excellent analytical and problem-solving capabilities with special attention to accuracy and detail
• Self-starter with a proven ability to take ownership of job responsibilities and ensure successful completion of all projects and requests
• Ability to effectively prioritize and multi-task in high-volume workload situations