Senior Director Professional Services

Veeam, the leader in data resilience, is seeking a Senior Director of Professional Services to manage the delivery of professional services to customers through a partner-aligned model. This role involves leading the Professional Services and Technical Account Management (TAM) teams to ensure effective customer onboarding, successful implementations with partners, and strategic guidance that enhances customer value and retention. The Senior Director will implement service strategies, maintain operational standards, and optimize tools and methodologies to support scale and growth in the APJ region.

Responsibilities include:

• Implementing standardized delivery frameworks for global consistency and scalability.
• Innovating with tools, automation, and AI to optimize service delivery and performance.
• Building long-term client relationships by aligning services with their needs.
• Managing Professional Services P&L for timely, high-quality delivery and cost efficiency.
• Leading hiring to build high-performing Professional Services teams.

Requirements:

• 12+ years of experience in professional services roles within software companies, particularly SaaS, with 5+ years in a leadership position.
• Strong understanding of enterprise software architectures, including cloud technologies and modern application development.
• Proven ability to lead and thrive in a fast-paced, dynamic, and growth-oriented environment.
• Demonstrated success in managing revenue targets and driving services sales efforts.
• Excellent communication skills, with the ability to manage customer relationships and expectations effectively.
• Bachelor's degree in computer science, Engineering, Business, or a related field; MBA preferred.
• Willingness to travel as required at least 40% for customer engagements and business needs.

Veeam offers:

• A leadership role in a leading data resilience company.
• Opportunity to implement innovative service delivery frameworks.
• A dynamic and growth-oriented environment.