Reseller Director

Job Description

Talkdesk is seeking a Reseller Director to join their team in Chicago. This role is responsible for identifying, recruiting, onboarding, and managing Talkdesk Resellers, VARs, and Telco/Carrier-focused partners. The Reseller Director will meet and exceed pipeline and closed revenue quotas through the management and execution of the Talkdesk sales process via partner-led opportunities. They will collaborate with Sales, Marketing, and Customer teams to generate reseller pipeline and drive partner/customer satisfaction. Responsibilities:

• Identify, recruit, onboard, and manage Talkdesk Resellers, VARs, and Telco/Carrier-focused partners.
• Meet and exceed pipeline and closed revenue quotas through the management and execution of the Talkdesk sales process via partner-led opportunities.
• Understand and internalize the Talkdesk vision, solution set, product roadmap, and go-to-market activities, and effectively communicate these to partner constituents.
• Collaborate with our Sales, Marketing, and Customer teams to generate reseller pipeline and drive partner/customer satisfaction.
• Conduct web-based demos and develop materials necessary to accelerate reseller and customer acquisition.
• Provide feedback to the product team concerning partners’ requests for product enhancements.
• Use Salesforce.com to maintain excellent records and report on reseller activity and metrics.
• Recommend improvements to Talkdesk’s partner infrastructure (e.g., partner portal, marketing collateral) based on reseller needs.
• Drive overall partner go-to-market (GTM) strategy and execution to plan.

Requirements:

• BA/BS degree required; MBA preferred.
• 10+ years of experience in a Channel Account Manager (CAM) role managing reseller relationships.
• Ideally possesses relationships supporting any of the following: TTEC, Windstream, Fusion Connect, ConvergeOne, NWN, WWT, CDW.
• 3+ years of experience working in the CX/AI or Telco space.
• Creative and passionate about partnering, with an exceptional ability to develop relationships.
• Engaged personality, polished verbal and written communication skills, and meticulous attention to detail.
• "Hunter" mindset with the ability to generate partner referral opportunities while also developing long-term partner relationships.
• Highly organized self-starter who runs toward opportunities.
• Proficient with web-based demo software and tools.
• Comfortable operating in a fast-paced, dynamic startup environment.
• Willingness to travel (10–20%) as needed.