Customer Experience Analyst - Zero Failures

Job Description

AB InBev Growth Group is seeking a Customer Experience Analyst to manage the Zero Failure Program in São Paulo, Brazil. The analyst will track operational failures, ensure data quality, and create dashboards and presentations. They will collaborate with product and operations teams to address customer satisfaction issues and drive improvement initiatives.

Responsibilities:

• Act as the voice of the Zero Failure Program
• Ensure data quality and manage changes for new KPIs.
• Responsible for data extraction and processing to create dashboards and presentations.
• Collaborate with product and operations teams to address issues impacting customer satisfaction.
• Track and implement initiatives to improve the app ratings on the Play Store and App Store.
• Ensure governance over other operational surveys.

Requirements:

• Strong understanding of reporting standards and data integrity.
• Project management skills with experience in handling cross-functional initiatives.
• Ability to lead and influence stakeholders across all levels of the organization.
• Understanding of different business areas
• Experience working with SQL/Python (recommended), Excel and Power Point.
• Customer-Centric
• Adaptable
• Excellent Communication Skills
• Influence
• High proficiency in Portuguese, English. Spanish is nice to have.

AB InBev offers:

• Performance based bonus
• Attendance Bonus
• Private pension plan
• Meal Allowance
• Casual office and dress code
• Days off
• Health, dental, and life insurance
• Medicines discounts
• WellHub partnership
• Childcare subsidies
• Discounts on Ambev products
• Clube Ben partnership
• Scholarship
• School materials assurance
• Language and training platforms
• Transport allowance