Sr Technical Account Manager

Job Description

DeepIntent is seeking a Sr Technical Account Manager to join their Platform Operations team in NYC. In this client-facing role, the Sr TAM will support self-service clients, providing hands-on assistance to onboard, launch, and optimize campaigns within DeepIntent’s Healthcare DSP. The ideal candidate will deeply understand client business goals and ensure success using DeepIntent’s solutions.DeepIntent is committed to bringing together individuals from different backgrounds and perspectives. They strive to create an inclusive environment where everyone can thrive, feel a sense of belonging, and do great work together.What this role involves:

• Ownership of post-sale client communication on DSP operations.
• Managing day-to-day account oversight for Self-Service clients.
• Performing initial troubleshooting of customer issues.
• Developing expert-level knowledge of the DeepIntent marketing platform.
• Training and guiding clients to ensure campaign success.
• Maintaining up-to-date information in the CRM.
• Managing onboarding process for new accounts.
• Identifying growth opportunities and strategic recommendations.
• Sharing client feedback with Engineering & Product teams.
• Developing and instituting best practices.
• Staying current with industry standards.

Requirements:

• 5+ years of experience in Campaign Management, Account Management, or Customer Success within Ad Tech or Digital Media.
• Strong knowledge of the ad-tech ecosystem.
• Passion for digital advertising.
• Detail-oriented and organized with project management experience.
• Programmatic trading experience within an agency or 3rd party trade desk.
• Strong communication skills.
• Proven track record of owning customer relationships.

What DeepIntent offers:

• Competitive base salary plus performance based bonus or commission
• Comprehensive medical, dental, and vision coverage
• 401K match program
• Generous PTO policy and paid holidays
• Remote friendly culture with flexible work options
• Career development and advanced education support
• WFH and internet stipends