Senior Director, Product Design

Job Description

Ethos is seeking a Senior Director of Product Design to own the end-to-end customer experience across its expanding suite of financial products. The Senior Director will be responsible for transforming weeks-long offline processes into delightful mobile experiences that educate, build trust, and inspire action. The ideal candidate will have a strong track record of creating consumer experiences that earn trust, build intent, and drive conversion.

Role involves:
• Defining the North-Star for multi-product experiences.
• Building, mentoring, and retaining a world-class team of UX designers, content designers, and researchers.
• Owning and optimizing design-org processes.
• Partnering closely with Product, Engineering, and Marketing to launch zero-to-one products.
• Championing a robust design system.
• Advocating for the customer voice.

Requirements:
• 15+ years in product/UX design, with 7+ years leading design teams.
• 3+ years of D2C experience.
• Fluent in experimentation, behavioral psychology, and storytelling.
• Strong track record of creating consumer experiences that earn trust, build intent, and drive conversion.
• Proven success shipping zero-to-one products to millions of users.
• A portfolio showcasing inspirational visual craft and elegant, high-conversion flows.
• Track record hiring, coaching, and scaling geographically dispersed teams.
• Executive-level communication and influence with senior stakeholders.
• Thrives in highly analytical, fast-moving cultures.
• Holds strong opinions that are loosely held.

Ethos offers:
• The opportunity to redefine how families build, protect, and pass on wealth.
• A chance to work on a full-stack technology platform that is the backbone of family financial health.
• A fast-paced, high-growth environment.