Strategy & Operations Manager, International Commerce

Whatnot, the largest livestream shopping platform in North America and Europe, is seeking a Strategy & Operations Manager to join their Commerce Strategy & Operations team. This role will be pivotal in driving business decisions across post-purchase operations, logistics, payments, user experience, trust, and fraud. The ideal candidate will be based within commuting distance of Whatnot's London, UK hub.

The role involves:

• Developing and implementing commerce strategies for margin optimization and growth.
• Managing cross-functional commerce projects with product and engineering teams.
• Identifying inefficiencies and implementing improvements to enhance productivity and reduce costs.
• Analyzing commerce data to provide insights and recommendations.
• Negotiating contracts and managing vendor performance.

Whatnot requires:

• A Bachelor’s degree in Business Administration, Operations Management, or a related field (MBA preferred).
• 7+ years of experience in strategy and operations roles.
• Excellent project management skills.
• Strong understanding of commerce operations and process optimization.
• Proficiency in data analysis and reporting tools.
• Exceptional leadership and team management skills.
• Strong communication and interpersonal skills.
• Ability to think strategically and execute methodically.
• Experience with SQL and analytics tools like Looker, Sigma, Hex.

Whatnot offers:

• Flexible Time off Policy and Company-wide Holidays
• Health Insurance options including Medical, Dental, Vision
• Work From Home Support
• Home office setup allowance
• Monthly allowance for cell phone and internet
• Care benefits
• Monthly allowance for wellness
• Annual allowance towards Childcare
• Lifetime benefit for family planning, such as adoption or fertility expenses
• Retirement: Pension plans internationally
• Monthly allowance to dogfood the app
• Parental Leave