Sr. Salesforce Developer, Service Cloud Voice

Job Description

NeuraFlash is seeking a Senior Salesforce Developer to work on Service Cloud Voice projects. The ideal candidate will utilize their AWS Developer skill set to ensure customer success in building and launching Amazon Connect solutions. This role involves facilitating business process reviews, educating customers on the value proposition of AWS, and translating customer requirements into contact center designs.Responsibilities:

• Utilize AWS Developer skills on Service Cloud Voice projects.
• Ensure customer success in building and launching Amazon Connect solutions.
• Facilitate business process reviews to identify customer requirements.
• Configure Salesforce Service Cloud Voice and Amazon Connect solutions.
• Act as the technical liaison between customers, partners, and support.
• Manage all technical aspects of projects and customer communications.
• Deliver customer end-user training and documentation.

Requirements:

• Customer-facing contact center experience.
• Experience with Amazon Connect Contact Flow Development.
• Strong communication and presentation skills.
• API integration experience.
• Strong troubleshooting and debugging skills.
• Experience deploying AWS resources using infrastructure as code.
• Comfortable writing Lambda functions in JavaScript or Python.
• Experience creating bots in Lex.

NeuraFlash offers:

• Remote work flexibility.
• Opportunities for travel (up to 25% for certain roles).
• A collaborative and inclusive work environment.
• Celebration of both big and small achievements.