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Job Description
Stone is seeking a Commercial Retention Analyst to join their team in Rio de Janeiro. Stone is a technology and financial services company focused on the customer. They aim to transform the payments industry, serving Brazilian entrepreneurs and turning their dreams into results. Stone is the largest independent payment company in Brazil.
The Commercial Retention Analyst will be responsible for providing reactive and proactive customer service via chat and/or telephone to negotiate fees and cancellations, and may offer new products if they make sense to the entrepreneur.
The role involves:
- Providing reactive and proactive customer service via chat and/or telephone.
- Negotiating fees and cancellations.
- Offering new products to entrepreneurs.
- Resolving problems and proposing solutions.
- Ensuring customer retention and satisfaction.
- Participating in training and results meetings.
- Creating action plans to achieve objectives.
- Proposing improvements to tools, processes, and service channels.
Requirements:
- Previous sales experience (minimum 1 year).
- Customer service experience.
- Good verbal and written communication skills.
- Customer-focused and didactic.
- Negotiation and influence skills.
The role offers:
- Health and dental plan
- Meal and/or food vouchers
- Gympass
- Childcare assistance
- Life insurance
- Transportation voucher
- SESC agreement
- Fixed salary + profit sharing
- Education benefit
