Implementation Manager

Job Description

Valon is seeking an Implementation Manager to lead the rollout of its AI-powered SaaS servicing platform for enterprise clients. This role is a hybrid, blending project management, technical problem-solving, and strategic collaboration. The Implementation Manager will drive implementations from kickoff to post-launch success, working closely with technical and non-technical stakeholders to deliver seamless, high-impact solutions.Responsibilities include:

• Leading end-to-end client implementations from onboarding to adoption.
• Using Python and SQL to configure workflows, build automations, and troubleshoot issues.
• Understanding client needs and tailoring solutions that drive measurable outcomes.
• Collaborating with internal teams to translate feedback into scalable improvements.
• Building trusted relationships as the primary point of contact throughout the implementation lifecycle.
• Traveling as needed (approx. 25–50%) to support client success.

Ideal candidates will have:

• 3+ years in implementation, deployment strategy, consulting, or technical account management.
• Proficiency in Python and SQL.
• Experience integrating software into enterprise workflows (via APIs or custom solutions).
• Strong communication skills across technical and business audiences.
• Previous exposure to AI-driven tools is a plus.

Valon offers:

• Competitive salary with equity and a 401k plan.
• Comprehensive medical, dental, & vision benefits.
• Commuter benefits.
• Learning & development opportunities.
• Quarterly budgets for team and company outings.
• Flexible paid time off, sick days, and 11 company holidays.
• 12 weeks off for both birthing and non-birthing parents.