Financial Systems Manager, India

Job Description

Vimeo is seeking a Financial Systems Manager to support the finance, accounting, and Salesforce teams, along with a global user community. This role primarily supports Zuora, with Salesforce integrations, and other 3rd party financial systems like Oracle. The Financial Systems Manager will lead cross-system implementation, support, and testing initiatives, as well as assist with system controls and helpdesk tickets.

What this role involves:

• Supporting all Zuora or related financial system changes, including design documentation and implementation testing.
• Participating in technical discussions and defining requirements for cross-functional projects that interface with billing.
• Providing expertise in design, development, and deployment in business process automation using custom Zuora workflows.
• Building custom reports for cross-functional teams.
• Performing Zuora system administration tasks.
• Creating process flow documentation and assisting with user training.
• Partnering with a data team to provide guidance on Zuora objects and relationships for reporting purposes.
• Providing API guidance and partnering with developers.
• Partnering with internal audit for system controls requests.
• Managing daily Zuora financial systems helpdesk tickets.
• Troubleshooting and conducting root cause analysis of incidents and outages.
• Supporting 3rd party financial applications as they interact with Zuora.
• Ensuring operational excellence around processes and procedures, and maintaining process documentation.
• Communicating with internal customers and senior management regularly on status, risks, and emergent issues.
• Maintaining superior levels of customer service to all company stakeholders.

Requirements:

• BS in Computer Science, Engineering, Business, Accounting, or Finance.
• 6+ years of direct Zuora billing system experience as an administrator.
• Zuora revenue / RevPro and Salesforce experience.
• Strong Excel skills for data analysis and validation.
• Global company experience.
• SOX control management experience.
• Helpdesk support experience using ticketing systems.
• Good written and oral communication skills.
• Experience with system development life cycle.

What Vimeo offers:

• Opportunity to work with a global user community.