Field Implementation Consultant (Deutschsprachig, Bonn, m/w/d)

Job Description

Lightspeed is seeking a Field Implementation Consultant to join their team in Bonn. This role involves installing, providing technical support, and offering on-site assistance for Lightspeed's Point-of-Sale products within the gastronomy and hospitality sectors, including restaurants, hotels, and bars. The consultant will play a crucial role in ensuring the smooth implementation of products, supporting strategic clients in optimizing their usage, and representing Lightspeed in Germany.

The Field Implementation Consultant will leverage their industry knowledge to showcase the product effectively and expand the customer base through excellent service. They will also undertake projects to optimize and further develop processes, ensuring the best possible customer experience.

Role Involves:

• Traveling to customer locations to assist with hardware installation and provide technical support.
• Organizing and conducting training sessions for business owners, management teams, and employees on using the POS system.
• Assisting customers with the setup and integration of systems on-site.
• Installing and troubleshooting network devices, including routers and WLAN access points.
• Documenting installation processes, network information, and technical details of customers.
• Reporting on the progress of installations to the Team Lead and Installation Coordinator.
• Ensuring all necessary hardware components are available before customer appointments.
• Planning deployments efficiently in collaboration with the Installation Coordinator.
• Communicating directly with the development team regarding current and ongoing product and customer concerns.
• Representing Lightspeed to new and existing customers.
• Identifying technical challenges and offering solutions.
• Collaborating with team members from Launch & Professional Services.

Requirements:

• Experience in the gastronomy or hospitality industry (e.g., restaurants, hotels).
• Technical understanding and problem-solving skills.
• Experience in managing multiple customer projects in various phases of implementation.
• Team player with the ability to collaborate with the Field Sales Team.
• Self-motivated, organized, and driven work ethic.
• Fluency in German and English.
• Interest in new technologies (advantageous).
• Experience with technical or hardware installation and support (advantageous).
• Basic knowledge of network technology (advantageous).
• Experience with POS systems, SaaS products, and software solutions (advantageous).

Lightspeed offers:

• Flexible working arrangements.
• Career advancement opportunities.
• A dynamic team environment.
• Lightspeed stock program.
• Health & Wellness Bonus (up to 400 EUR per year).
• Mental Health Support (Modern Health App access).
• Work from Anywhere (up to 60 days per year from another country).
• LinkedIn Learning access.