Field Implementation Consultant, Glasgow

Job Description

Lightspeed is seeking a Field Implementation Consultant to join their team in Glasgow. This role involves providing on-site service and technical assistance for Lightspeed's Point of Sale products within the hospitality industry, including restaurants, hotels, and bars. The consultant will play a crucial role in ensuring a smooth go-live process for strategic customers, representing Lightspeed in the UK, and growing the customer base through exceptional service.Responsibilities:

• Travel to customer locations to facilitate hardware implementation and provide technical support.
• Plan and organize onsite training sessions with business owners, management, and staff.
• Guide customers onsite through setup, implementations, and integrations.
• Install/troubleshoot networking devices.
• Document and track customer installation details.
• Report installation progress to the Team Lead and Installation Coordinator.
• Ensure all hardware is present before onsite visits.
• Manage schedule and collaborate with the Installation Coordinator.
• Communicate with the development team regarding customer and product issues.
• Represent Lightspeed as a company ambassador.
• Use troubleshooting techniques to resolve customer issues.
• Work closely with the Launch and Professional Services team.

Requirements:

• Previous experience in the hospitality industry.
• Proven ability to troubleshoot technical issues.
• Ability to handle multiple implementation projects.
• Ability to work collaboratively with the Field Sales team.
• Highly organized and self-motivated.
• Fluent in English.

Benefits:

• Flexible work environment.
• Career opportunities.
• Lightspeed equity scheme.
• Flexible Paid Time Off.
• Private Medical Insurance and cash health plan.
• Health & Wellness Credit (up to 400 GBP per year).
• Mental Health Support through LifeWorks and Modern Health Apps.
• People Experience (work remotely for 60 days a year).
• LinkedIn Learning access.
• Time off to volunteer.