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Job Description
Figure is seeking a Customer Success Associate to join their team in Charlotte, NC. Figure is a financial technology firm focused on maximizing the value of homeownership. The Customer Success Associate will be the first point of contact for customers, providing guidance on products and applications. They will troubleshoot issues, resolve concerns, and contribute to improving customer support processes. Figure offers comprehensive health, vision, and dental insurance, a 401k, and paid time off.
Role involves:
- Handling inbound calls, chats, and emails from customers.
- Helping customers navigate the application process.
- Troubleshooting issues and resolving concerns.
- Providing technical support.
- Conducting video notary sessions.
Requirements:
- 1+ years in a customer-facing role.
- BA/BS from an accredited university preferred.
- Clear, confident, and compassionate communication skills.
- Ability to become a licensed e-notary.
- Solutions-oriented mindset.
Figure offers:
- Comprehensive health, vision, and dental insurance.
- Company HSA, FSA, Dependent Care, 401k, and commuter benefits.
- Employer-funded life and disability insurance coverage.
- 11 Observed Holidays & PTO plan.
- Up to 12 weeks paid family leave.
- Continuing education reimbursement.
Figure
Figure is a financial technology firm focused on maximizing the value of homeownership. The company operates at the intersection of regulation and technological transformation, offering homeowners efficient access to liquidity. Specializing as a non-bank HELOC lender, Figure develops financial models, analyzes key performance indicators relevant to fintech, and provides data-driven insights for strategic decision-making. Figure fosters a collaborative work environment, emphasizing continuous learning and impactful contributions.
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