Senior Product Data Analyst

Job Description

Upgrade is seeking a Senior Product Data Analyst to join their team in San Francisco. The ideal candidate will support the Product Servicing Team, collaborating with Product, Data, Risk, and Operations teams. This role involves conducting large-scale portfolio analyses to guide the servicing roadmap and leveraging data visualization tools to monitor Upgrade's portfolio, identify trends, and detect anomalous behavior.

What this role involves:

• Synthesizing data and streamlining reconciliation processes across pipeline teams
• Delivering actionable findings and partnering with product managers to prioritize solutions
• Analyzing borrower data and internal stakeholder requests to prioritize product defects
• Troubleshooting issues to develop immediate workarounds and determine long-term solutions
• Defining new features and servicing-related processes with technical specs, wire frames, product flows, and procedures
• Assisting with system and operational documentation

What Upgrade is looking for:

• 2-4 years of relevant work experience, preferably in financial services or data
• Advanced knowledge of SQL and Python
• Experience working with relational databases and visualization tools (Tableau preferred)
• Strong communication skills with ability to use qualitative and quantitative data to deliver technical and business solutions
• Entrepreneurial mindset when approaching problems. Takes ownership and can lead solutioning in a fast-paced environment
• Ability to lead and resolve questions and conflicts across organizational stakeholders
• Adaptable to handle changing tasks based on new priorities

What Upgrade offers:

• Competitive salary and stock option plan
• 100% paid coverage of medical, dental and vision insurance
• Flexible PTO
• Competitive 401(k) and RRSP program
• Opportunities for professional growth and development
• Paid parental leave
• Health & wellness initiatives