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Technical Support Engineer

Technical Support Engineer to manage, diagnose, and resolve customer issues.
Motive
Remote
Pakistan
Undisclosed salary
Job Description
Motive is seeking a Technical Support Engineer to manage, track, diagnose, and troubleshoot technical issues for customers. The engineer will also train and educate other employees within Support and across the company, as needed. They will identify and alert stakeholders on larger issues and trends, understanding the magnitude and scope of issues before escalating.

Role Involves:
  • Exceeding customer expectations in quality, timeliness, and documentation.
  • Resolving support issues related to Motive's products.
  • Investigating the source of errors/bugs using available data and tools.
  • Assessing the impact and prevalence of issues by analyzing data to determine the root cause.
  • Utilizing tools to modify erroneous user/driver data for resolving technical support issues.
  • Providing constructive feedback to Tier 1 agents and assisting with technical questions.
  • Building trusting relationships with customers through open communication over phone, chat, and emails.

Requirements:
  • 2-3 years of experience in Customer Support, technical support, or software development, preferably in customer-facing roles.
  • Bachelor's Degree in Computer Science/Engineering or equivalent practical experience.
  • Familiarity with the software development process and tools for a SAAS-based product.
  • Technical knowledge/troubleshooting skills and a willingness to learn and excel.
  • Ability to perform an in-depth root cause analysis.
  • Basic knowledge of SQL and Python is a plus.

Motive offers:
  • A diverse and inclusive workplace.
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Motive

Motive provides a unified platform that empowers businesses running physical operations. Their AI-powered solutions enable safety, operations, and finance teams to manage drivers, vehicles, equipment, and fleet spending in one system. Serving over 120,000 customers, from Fortune 500 enterprises to small businesses, Motive caters to various industries, including transportation, construction, energy, manufacturing, agriculture, and the public sector, offering complete visibility, control, and automation to enhance productivity and profitability.

All Jobs at Motive (169)