Implementation Consultant

Job Description

Storable is seeking an Implementation Consultant to manage the onboarding of new customers globally. The Implementation Consultant will work directly with clients to assist with data conversion and implementation, provide guidance on best practices, and coordinate with trainers to ensure pre and post-live support is provided. This role requires strong problem-solving skills, customer service experience, and technical acumen.Responsibilities:

• Manage the overall setup program for clients, including timelines, milestones, and deliverables.
• Serve as the primary point of contact for clients during the implementation process.
• Address client inquiries, concerns, and requests promptly and professionally.
• Maintain a high level of customer satisfaction throughout the setup and implementation phases.
• Ensure data integrity and accuracy during the transition process.
• Collaborate with technical teams to resolve data-related issues.
• Offer expertise in interpreting and analyzing custom and complex data sets.
• Identify potential risks and challenges during the setup and implementation process.
• Coordinate cross-functional teams to ensure all aspects of the implementation are on track.
• Assist training team for their "live day," which will involve the launch of their database.
• Troubleshoot technical problems customers encounter, guiding them through step-by-step solutions.
• Maintain and log detailed records of onboarding clients requirements, progress, and feedback in Confluence and related programs.

Requirements:

• Strong problem-solving skills and the ability to assess and mitigate risks.
• A customer-focused work ethic with demonstrated experience in customer service.
• Ability to build strong relationships with clients and peers.
• Strong technical acumen.
• In-depth knowledge of the company's product or service, including its technical aspects.
• Excellent verbal and written communication skills.
• Empathy and patience in handling customer inquiries and challenges.
• Proficient in conducting engaging and informative training sessions.

Benefits:

• Generous health coverage for you and your family.
• 401(k) match after 60 days, 100% vested after 1 year.
• Employer contribution to your HSA, plus an HRA to help offset your deductible.
• Instant access to flexible vacation.
• Company rewards and recognition.
• Volunteer Time Off.
• Rest, Relax, Recharge time to care for your mental health.
• Fully paid parental leave.
• Caregiver Leave.
• Home data stipend, plus a home office sign-on bonus.
• Fertility care support options.
• Access to financial experts.
• Direct Student Loan Payment Program.