Implementation Consultant

Job Description

Storable is seeking an Implementation Consultant to manage the onboarding of new customers globally. This role involves direct interaction with clients to assist with data conversion and implementation, provide guidance on best practices, and coordinate with trainers to ensure comprehensive support. The Implementation Consultant will play a crucial role in ensuring client satisfaction and successful adoption of Storable's platform.

• Manage the overall setup program for clients, including timelines, milestones, and deliverables.
• Serve as the primary point of contact for clients during the implementation process.
• Address client inquiries, concerns, and requests promptly and professionally.
• Ensure data integrity and accuracy during the transition process.
• Collaborate with technical teams to resolve data-related issues.
• Offer expertise in interpreting and analyzing custom and complex data sets.
• Identify potential risks and challenges during the setup and implementation process.
• Coordinate cross-functional teams to ensure all aspects of the implementation are on track.
• Assist training team for their "live day," which will involve the launch of their database.
• Troubleshoot technical problems customers encounter, guiding them through step-by-step solutions.
• Maintain and log detailed records of onboarding clients requirements, progress, and feedback in Confluence and related programs.

• Strong problem-solving skills and the ability to assess and mitigate risks.
• A customer-focused work ethic with demonstrated experience in customer service.
• Ability to build strong relationships with clients and peers.
• Strong technical acumen.
• In-depth knowledge of the company's product or service, including its technical aspects.
• Excellent verbal and written communication skills.
• Empathy and patience in handling customer inquiries and challenges.
• Proficient in conducting engaging and informative training sessions.

• Generous health coverage for you and your family.
• 401(k) match after 60 days, 100% vested after 1 year.
• Employer contribution to your HSA, plus an HRA to help offset your deductible.
• Instant access to flexible vacation.
• Company rewards and recognition that add up and can be redeemed for personalized gifts and experiences!
• 8 hours of Volunteer Time Off each year.
• 8 hours of Rest, Relax, Recharge time to care for your mental health.
• Fully paid parental leave.
• 'Paw'ternity Leave and Pet Bereavement.
• Caregiver Leave.
• $50 monthly home data stipend, plus a home office sign-on bonus of $250.
• Fertility care support options.
• Access to financial experts.
• Direct Student Loan Payment Program.