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Job Description
Brooklinen is seeking a Director of Technology to lead the development, maintenance, and optimization of their tech stack. This role reports to the Chief Operating Officer and involves shaping the technology function's strategy and roadmap. The ideal candidate will have experience leading cross-functional IT initiatives and thrive in an agile environment.Brooklinen is looking for someone to:- Lead the operations, planning, and budgeting of the Information Technology function
- Develop a multi-year roadmap to ensure alignment with business and organizational goals
- Manage a team that supports all business users, including hardware, software, networking, and retail store systems
- Maintain critical systems, minimize downtime, and own disaster recovery planning
- Serve as the primary escalation point for critical IT issues
- Ensure systems align with business objectives and growth goals; establish best practices across the tech function
- Maintain and continually improve our ERP (NetSuite) and platform integrations
- Oversee cybersecurity, including incident investigation and resolution
- Develop, track, and report KPIs for internal stakeholders and direct reports
- Gather business feedback from key stakeholders to inform future technical investments
- Identify system requirements and enhancements to support business growth
- 10+ years of progressive IT experience; prior experience in a fast-paced, agile DTC business
- Strong ERP experience (NetSuite strongly preferred)
- Deep understanding of IT systems, workflows, and technology integration in an ecommerce environment
- Experience with Shopify, Snowflake, and Looker is a plus
- Experience managing external consultants for IT infrastructure and hardware
- Familiarity with 3PL warehouse systems and operations
- Knowledge of IT budgeting, cost modeling, risk management, and financial analysis
- Strong analytical and critical thinking skills to identify challenges and implement solutions
- The ability to adapt quickly, manage competing priorities, and work effectively in a dynamic environment
- A proactive, results-driven leadership style with the ability to inspire and guide teams
- A base salary range is between $152,000 and $200,000 with a 15% target bonus
- Health Benefits: We contribute generously (even up to 100% for employee-only coverage) toward our employees' medical, dental and vision premiums.
- Fertility Support: We provide financial support for every fertility and family-building journey.
- Retirement Savings: A 401K plan with a 4% company match helps you build for the future.
- Commuter Benefits: Pre-tax commuter benefits help cover the costs of getting to and from the office.
- Product Discount and Allowance: Enjoy a 40% discount on Brooklinen products and a 25% discount for friends & family, plus a bi-annual product allowance.
- Wellness Support: Free memberships to One Medical and Talkspace provide health and mental wellness support. We also offer a flexible wellness & lifestyle $1,000 reimbursement through Joon.
- Parental Leave: All new parents receive 14 weeks of fully paid parental leave.
- Year-Long Summer Fridays: We wrap up at 3 pm every Friday, all year long.
- Vacation: Start with 20 days of vacation per year (pro-rated by start date). After five years with us, you’ll enjoy 25 days of vacation annually.
- Sabbatical: At your five-year anniversary, take a fully paid, one-month sabbatical.
- Hybrid Schedule: We require all HQ team members to work in the office for two days each week during our core days (Tuesday to Thursday), with Tuesday being mandatory company-wide. Our office is open and inviting—come in as often as you like!
- Remote Work Weeks: Enjoy additional flexibility with remote weeks, including Thanksgiving week, the last week of December, and up to four additional remote weeks per year, with manager approval.
- Equity: Our HQ team receives competitive equity grants, and we’d be happy to share more details about valuing this part of compensation during the interview process.
