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Job Description
CoLab is seeking a Strategic Customer Success Manager to ensure long-term customer value, retention, and revenue growth across high-value enterprise accounts. The Strategic Customer Success Manager will collaborate with Sales to co-own strategic account plans, drive deep customer engagement, and ensure the measurable value of CoLab is realized and communicated. This role requires a blend of engineering expertise and business acumen to lead customer transformation initiatives and build executive relationships.
Role involves:
- Strategic Account Planning
- Customer Value Realization
- License Maximization and Adoption
- Executive Engagement and Stakeholder Management
- Change Leadership and Enablement
- Customer Risk and Growth Management
- Internal Collaboration and Advocacy
- Mentorship and Team Contribution
Requirements:
- 5+ years of experience in Customer Success, Program Management, or Technical Account Management
- Strong background in mechanical engineering, design, or manufacturing
- Proven success in driving license adoption, customer transformation, and revenue expansion
- Ability to build credibility and partnerships with executives
- Exceptional organizational and presentation skills
- Strong data literacy
- Experience in high-growth tech environments or startups preferred
CoLab offers:
- Opportunity to solve complex business problems and drive customer impact
- Environment where you own outcomes and are empowered to lead
- Opportunity to shape the future of engineering collaboration
