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Job Description
RightShip is seeking a Customer Experience Manager to manage a portfolio of customer accounts. The Customer Experience Manager will be responsible for the end-to-end customer journey, from pre-sales support and onboarding to engagement, upsells, and renewals. The ideal candidate will focus on improving customer onboarding workflows, providing high-value service, and ensuring timely contract renewals.
Responsibilities:
- Assist in pre-sales activities and value engineering.
- Manage customer onboarding and implementation.
- Act as the primary point of contact for customer engagement and support.
- Identify opportunities for upsells and renewals.
- Provide first-line customer service support.
Requirements:
- Bachelor's Degree or Equivalent Level
- Initiate compelling sales conversation that are customer-focused
- Manage buyer indifference by knowing the different buying influences
- Understand customer needs, issues, motivations, buy-in process
- Manage customer resistance by building rapport and maintaining relationships
- Navigate customer challenges by questioning strategically to diagnose needs
- Strengthen customer connections for account management
RightShip offers:
- Competitive base salary.
- Employee wellbeing support.
- Healthy Living Allowance.
- Annual incentive scheme.
- Professional development opportunities.
