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Job Description
RightShip is seeking a Customer Experience Manager to manage a portfolio of customer accounts. The Customer Experience Manager will report to the Head of Customer Experience and will be responsible for the end-to-end customer journey, from pre-sales support and onboarding to engagement, upsells, and renewals. The ideal candidate will cultivate relationships, manage customer inquiries, maintain support SLAs, identify opportunities, and demonstrate ownership of accounts to meet company goals.
Role Involves:
- Supporting pre-sales and value engineering.
- Managing customer onboarding and implementation.
- Ensuring customer engagement and satisfaction.
- Providing customer support and resolving queries.
Requirements:
- Bachelor's Degree or Equivalent Level.
- Initiate compelling sales conversation that are customer-focused.
- Manage buyer indifference by knowing the different buying influences.
- Understand customer needs, issues, motivations, buy-in process.
- Manage customer resistance by building rapport and maintaining relationships.
- Navigate customer challenges by questioning strategically to diagnose needs.
- Strengthen customer connections for account management.
RightShip offers:
- Competitive base salary.
- Employee wellbeing support.
- Healthy Living Allowance.
- Annual incentive scheme.
- Professional development opportunities.
