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Job Description
Duetto is seeking a Customer Success Manager to join their team. This role is based in the USA and involves managing interactions between stakeholders, understanding customer requirements, and driving product adoption. The Customer Success Manager will serve as a trusted advisor, assisting clients in maximizing the benefits of Duetto's products. They will analyze data, provide recommendations, and resolve business issues to ensure customer success.
What this role involves:
- Managing post-sales activity for assigned accounts, including onboarding, training, and support.
- Analyzing data to identify market trends and relevant features for customers.
- Supporting sales and marketing efforts through training and market expertise.
- Resolving business issues related to system configuration and usage.
- Creating a positive and productive environment within the department.
Requirements:
- 2+ years of experience in Hospitality Revenue Management.
- Client-centered approach and professional orientation.
- Strong relationship-building, planning, and execution skills.
- Analytical approach to problem-solving.
- Excellent communication and interpersonal skills.
- Proficiency in word processing, spreadsheets, and presentation creation.
- Ability to travel 4-5 times a year.
Duetto offers:
- Opportunity to work with a passionate team of hospitality and technology professionals.
- Chance to tackle big challenges in a massive industry.
